store policy

customer care

Service Guarant

Flawless Hair By Nesh insist on the concept of “Excited price, trusted quality”,devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services. Flawless Hair By Nesh provides more professional service, choose Flawless Hair By Nesh team,enjoy your shopping time. Join us, share your beauty!

Pre-sale Service 

1. Honest products description--- We answer all the questions honestly with patience.

2. 24 hours online--- We will reply you within 24 hours, save more time for your order.

3. Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.

4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

​

After Sale Service

1. Service guidance--- If you have any problems about the hair, contact us at first time.

2. Timely and effective response--- We will try our best to help you solve your problems.

3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.

4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE:  All the products provided by Flawless Hair By Nesh store will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.

Flawless Hair By Nesh and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Flawless Hair By Nesh strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. Flawless Hair By Nesh will always focus on customer experience, properly handle service issues during use.

IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO E-MAIL US AT SERVER@shanteriab92@gmail.com WE'RE HERE TO HELP! 

privacy & safety

Thank you for visiting Flawless Hair by nesh!

The Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.

​

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide

For example, you may need to provide the following information:

– Name/Email
– Shipping address
– Phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. 

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. 

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained there in.